Legal & Company Information

These Terms & Conditions ("Terms") are the agreement between you and THEINSIDERZ LTD ("Insiderz", "we", "us", "our") for your use of the Insiderz website and services (the "Platform"). By creating an account or using the Platform, you accept these Terms. If you do not agree, please do not use the Platform.

1. About us

Insiderz is a business-to-business review platform on which users can search for businesses, check their reputation, and leave reviews. Our company details (registered name, number and address) are set out in the Company information section above.

2. Eligibility and your account

You must be at least 18 years old and, where you act for a business, be authorised to do so. You must give accurate registration details and keep them up to date. You sign in with your email address and a password. You are responsible for keeping your login details secure and for all activity under your account; tell us promptly if you suspect unauthorised use.

3. Membership and paid services

Membership is free. Some optional paid services may be available; where a service is paid, the price and terms will be shown to you before you commit. Businesses may claim and manage their company profile.

4. Your use of the Platform

We grant you a personal, non-exclusive, non-transferable right to use the Platform for its intended purpose. Your use must follow our Acceptable Use Policy and, when you post reviews or other content, our Reviews & Content Policy.

5. Content you submit

You are responsible for the reviews, ratings and other content you submit, and you confirm it is accurate, based on genuine experience, and does not break these Terms or the law. We may moderate, decline or remove content in line with our policies. Ownership and the licence you grant us are covered in the Intellectual property section.

6. Availability and changes to the Platform

We work to keep the Platform available but cannot guarantee uninterrupted or error-free access. We may change, suspend or withdraw features, and may update these Terms from time to time. If we make a significant change we will take reasonable steps to tell you; continuing to use the Platform after a change means you accept the updated Terms.

7. Liability

Our relationship to transactions you make. Insiderz is a review and discovery platform. We are not party to any contract, order, invoice or transaction between you and any business you find, review or interact with through the Platform. Any dispute arising from a transaction with a third-party business must be raised with that business directly.

User-generated content. The Platform hosts opinions and content created by users. Reviews reflect the views of the people who post them, not Insiderz, and we do not guarantee the accuracy of user-generated content beyond the moderation described in our Reviews & Content Policy.

Platform availability. We use reasonable efforts to keep the Platform available but do not guarantee uninterrupted access. We may suspend access for scheduled maintenance, security repairs, or improvements, with notice where reasonably possible. To the extent permitted by law, the Platform is provided "as is" and "as available" without warranties of any kind.

What we exclude. To the maximum extent permitted by law, neither Insiderz nor any of its directors, officers, employees, shareholders, subsidiaries, affiliates, agents or representatives will be liable for any indirect, special, incidental, consequential, exemplary or punitive loss or damage, nor for any loss of profits, revenue, business, goodwill, reputation, data, or anticipated savings, nor for business interruption, howsoever caused, even where we have been advised of the possibility of such loss or damage.

Cap on our total liability. Our total aggregate liability to you arising out of or in connection with these Terms or your use of the Platform shall not exceed the greater of (a) £100 or (b) the total fees you paid to Insiderz in the 12 months immediately before the event giving rise to the claim.

What we cannot exclude. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under English law, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any statutory consumer rights where you use the Platform as a consumer. ⚠️ Solicitor review required before public launch — this cap figure (£100) and the exclusions below are a draft benchmarked against UK B2B review platforms and must be confirmed as proportionate for Insiderz's business model.

8. Suspension and termination

We may suspend or close your account if you breach these Terms or our policies, or where we are required to by law. You may close your account at any time from your account settings or by contacting us. Some provisions (such as intellectual property, liability and governing law) continue to apply after your account ends.

9. Governing law

These Terms are governed by the law of England and Wales, and disputes are subject to the jurisdiction set out in the Governing law & jurisdiction section.

10. Contact

Questions about these Terms: karolina@theinsiderz.co.uk.

Our Privacy Policy is hosted and maintained by iubenda. It explains what personal data we collect, how we use it, who we share it with, how long we keep it, and the rights you have under the UK GDPR and the Data Protection Act 2018. THEINSIDERZ LTD is the data controller; our details are in the Company information section, and you can contact us about privacy at karolina@theinsiderz.co.uk.

Read the full Privacy Policy

You can also exercise your rights (access, rectification, erasure, data portability, objection, withdrawal of consent) by emailing karolina@theinsiderz.co.uk, or by submitting a request through the Iubenda policy page. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Our Cookie Policy is hosted and maintained by iubenda. It lists the specific cookies and similar technologies used on the Platform (name, provider, purpose and lifespan), explains why we use them, and tells you how to manage your consent.

Read the full Cookie Policy

When you first visit the Platform our cookie banner asks you to accept or reject non-essential cookies. You can change your choice at any time by opening the preferences panel from the small floating icon in the bottom-right of any page.

This policy sets out the rules for using the Platform. It applies to everyone who uses Insiderz and forms part of our Terms & Conditions.

You must not

• Use the Platform for any unlawful, fraudulent or harmful purpose.
• Harass, bully, threaten or abuse other users or businesses.
• Impersonate any person or business, or misrepresent your connection to one.
• Post content you know to be false, or use the Platform to mislead others.
• Collect or scrape data from the Platform using automated means, or attempt to access areas or accounts you are not authorised to use.
• Introduce malware, or attempt to disrupt, damage or gain unauthorised access to the Platform or its security.
• Send spam or unsolicited promotional material, or attempt to circumvent moderation.
• Misuse other people's personal data, or publish private information about others (doxing).

Prohibited content

You must not post content that is unlawful, defamatory, obscene, discriminatory, harassing, infringing, misleading, or that reveals private information about others. Content rules specific to reviews are set out in the Reviews & Content Policy.

If you break these rules

We may remove content, issue a warning, or suspend or close your account, and where appropriate we may report unlawful activity to the authorities. Some breaches may constitute a criminal offence under the Computer Misuse Act 1990 or other applicable law, and we may disclose your identity or IP address to law enforcement where legally required or necessary to protect our users or the public.

Trustworthy reviews are at the heart of Insiderz. This policy explains who can review, what makes a review acceptable, and how we moderate content.

Who can leave a review

Insiderz is business-to-business. A review is left by one business about another, after a genuine, first-hand deal between them. To leave a review you must have an account on Insiderz and have claimed your own business on the platform. Reviews cannot be anonymous — they are linked to the reviewer's account and the business they represent, which helps reduce fake or misleading content.

The star range you can give depends on your account:

• Accounts that haven't been verified can give 3 to 5 stars. Lower ratings require a verified account.
• Verified and premium accounts can give 1 to 5 stars.

What a review must be

• Honest, and based on your own genuine experience.
• Free from inappropriate or offensive language.
• Free from false or misleading information.
• Free from private or personal details about individuals (doxing).

What is not allowed

• Fake reviews, or reviews of a business you have not genuinely dealt with.
• Reviews written in exchange for an incentive without disclosing it.
• Reviews where you have a conflict of interest, such as reviewing your own business or a direct competitor.
• Defamatory, discriminatory or unlawful content.
• Reviews generated autonomously by an AI system without the reviewer's own judgement or verification.

Use of AI

Insiderz offers an optional Review Agent that walks you through structured questions and helps you organise your thoughts into a clear review. Using this assistant is permitted, as is using any other tool (grammar check, translation, accessibility tool) to help you express your own experience. The review you submit must reflect your genuine first-hand dealings with the business you are reviewing, and you must verify that it does before you submit.

Reviews that appear to be generated autonomously by an AI system, with no human judgement or verification of the underlying experience, will be removed, and the account that posted them may be suspended.

Moderation

Reviews are published once submitted and are subject to this policy. We may edit or remove any review that breaks it — including after it has been published — for reasons such as inappropriate language, offensive content, false information, or sharing private details. Automated checks and flagged-content review are being built ahead of launch. Ratings may cover aspects such as customer service, value for money, trustworthiness and product or service quality.

Businesses' right to reply

A reviewed business can respond to reviews about it, and can flag content it believes breaks this policy. We ask businesses to respond constructively and respectfully. Reports are handled as described in Complaints & content removal.

Responsibility for reviews

Reviews are the opinions of the users who post them, not of Insiderz. We host and moderate user content but do not endorse it, and the person who posts a review is responsible for it.

If you think a review, profile or other content breaks our policies or the law, you can ask us to look into it.

How to report content

Use the flag or report option on the content where available, or email karolina@theinsiderz.co.uk. Please tell us:

• a link to the review, profile or content;
• what the problem is (for example, it is false, offensive, or reveals private information); and
• any information that helps us assess it.

What happens next

We will acknowledge your report and review it against our Reviews & Content Policy and Acceptable Use Policy. We may keep the content, edit or remove it, or contact the person who posted it.

Our response times:

• Acknowledgement of your complaint: within 2 business days of receipt.
• Full response or outcome: within 10 business days of receipt; complex or disputed cases may take longer, in which case we will tell you.
• Data subject requests under UK GDPR (access, rectification, erasure, portability, objection, restriction): within one calendar month of receipt, extendable by up to two further months for complex requests with notice, as permitted under Article 12 UK GDPR.
• Reportable personal data breaches: notified to the ICO within 72 hours of becoming aware, as required by Article 33 UK GDPR, and to affected individuals without undue delay where required.

⚠️ Solicitor review required before public launch — these response times are a reasonable commitment benchmarked against UK platforms but must be confirmed as operationally sustainable for Insiderz.

Right of reply and escalation

A reviewed business can also respond publicly to a review. If you disagree with our decision, you can ask us to review it again by replying to our response.

Data protection complaints

Complaints about how we handle personal data are covered in the Privacy Policy, including your right to complain to the ICO.

Our rights

The Platform and everything on it that we provide — including the website, its design, software, text, graphics, the Insiderz name and logo, and other trade marks — is owned by THEINSIDERZ LTD or its licensors and is protected by intellectual property law. You may use it only as needed to use the Platform for its intended purpose. You must not copy, reproduce, republish, scrape or otherwise exploit it without our permission.

Content you post

You keep ownership of the reviews and other content you submit. By posting it, you grant Insiderz a worldwide, non-exclusive, royalty-free licence to host, store, display, reproduce, adapt for formatting, distribute and promote that content on and in connection with the Platform. You confirm you have the right to grant this licence and that your content does not infringe anyone else's rights.

Reporting infringement

If you believe content on the Platform infringes your intellectual property, email karolina@theinsiderz.co.uk with details of the content, your rights, and how we can contact you, and we will look into it.

These documents and your use of the Platform — including any non-contractual dispute or claim arising out of or in connection with them — are governed by the laws of England and Wales.

You and Insiderz each consent to the exclusive jurisdiction of the courts of England and Wales to settle any dispute arising out of or relating to these documents or your use of the Platform, except that:

• if you use the Platform as a consumer resident in another part of the United Kingdom, you keep the right to bring proceedings in the courts of the part of the UK where you are resident;
• if you use the Platform as a consumer resident outside the United Kingdom, you may bring proceedings in the courts of your country of residence to the extent required by mandatory local law; and
• nothing in this section limits any non-waivable statutory rights you may have under the laws of your country of residence.

Third-party rights. A person who is not a party to these documents has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of their terms.

⚠️ Solicitor review required before public launch — the exclusive-jurisdiction wording and consumer carve-outs are benchmarked against established UK B2B platforms and must be confirmed for Insiderz's audience.